Contact
How to reach DeskPulse — sales, support, security and privacy — with the response times you should expect.
Last updated
Real people, one inbox each, no ticket-number maze.
| What you need | Where | Response |
|---|---|---|
| Sales, pricing, a demo, procurement questions | sales@deskpulse.click | 1 business day |
| Help with your account or the desktop agent | support@deskpulse.click | 1 business day |
| Security issues and vulnerability reports | security@deskpulse.click | 3 business days |
| Privacy, data-subject requests, a DPA | privacy@deskpulse.click | 30 days, usually far sooner |
Postal address: [LEGAL ENTITY NAME], [REGISTERED ADDRESS]
If you are an employee being monitored
Contact your employer first — under data-protection law they are the controller of your monitoring data and only they can correct or erase it. If they do not respond, write to privacy@deskpulse.click and we will identify the controller and route your request. The privacy policy sets out exactly what is and is not captured.
Before you write about pricing
Most pricing questions are answered on the pricing page, and the cost calculator will give you your own number in about ten seconds. If you need above [SEAT CAP] seats, custom terms, SSO or a signed DPA, mail sales@ and say so directly — that is an Enterprise conversation and we will not pretend otherwise.
Reporting a vulnerability
Send it to security@deskpulse.click with enough detail to reproduce. We acknowledge within 3 business days and will keep you informed until it is resolved. We will not pursue legal action against researchers acting in good faith who avoid privacy violations and give us reasonable time to fix an issue before disclosure.