Terms of service

Effective date: [DATE] · Entity: [LEGAL ENTITY NAME], [REGISTERED ADDRESS] · Governing law: [JURISDICTION]

1. The agreement

These terms govern your use of DeskPulse, a remote-work monitoring and time-tracking service comprising a web application and a desktop agent. By creating an account you accept them on behalf of your organization.

2. Accounts

You must be at least 18 and able to enter a contract. You are responsible for the accuracy of your account details, for the security of your credentials, and for the acts of every user you invite into your workspace.

3. Acceptable use — monitoring

This section is not boilerplate. It is the condition on which the service is offered.

You must not deploy DeskPulse covertly. You agree that:

• Every monitored person is told, in advance and in writing, that monitoring is in place, what is captured, and for what purpose.
• You will not attempt to conceal, disable or misrepresent the agent's monitoring indicator, or install the agent on a device without the knowledge of the person who uses it.
• You will not install DeskPulse on a personal device without the owner's informed agreement.
• You are solely responsible for complying with the employment, privacy, works-council and surveillance laws that apply where your workers are located, including completing any legitimate-interests assessment or obtaining any consent those laws require.
• You will not use DeskPulse to monitor anyone who is not a worker engaged by you — not family members, not partners, not minors.

We may suspend or terminate an account we reasonably believe is being used for covert or unlawful surveillance, without refund.

4. Subscriptions and billing

• Plans and prices are published on the pricing page. The Team plan is billed per seat with a monthly cap; a seat is any staff login in your workspace that is not a read-only client portal viewer.
• Free trials require no payment method. At the end of a trial, access to paid features stops unless a subscription is started.
• Payment is by direct bank transfer. You tell us a transfer is on its way from your subscription page; we confirm it against what actually arrives, which may differ from the amount sent because of bank fees and currency conversion.
• Subscriptions renew for successive periods until cancelled. You may cancel at any time, effective at the end of the paid period. There is no annual lock-in on monthly plans.
• Fees already paid are non-refundable except where required by law.
• We may change prices with at least 30 days' notice to the email on your account. A price change never applies to a period you have already paid for.

5. Your data

Your data is yours. We claim no ownership of the time, activity, screenshots or payroll records in your workspace. You may export timesheets, reports and payroll data as CSV at any time while your account is open. We process personal data as described in the privacy policy.

6. Availability

We aim for high availability but the service is provided without an uptime guarantee unless a separate written agreement says otherwise. We may perform maintenance, and will avoid foreseeable disruption where practical.

7. Intellectual property

DeskPulse and its software, branding and documentation remain ours. You receive a non-exclusive, non-transferable right to use the service for the duration of your subscription. You may not resell, reverse-engineer or white-label it without written agreement.

8. Disclaimers and liability

The service is provided "as is" to the fullest extent the law allows. DeskPulse is a record-keeping tool: we do not warrant that its output is suitable as sole evidence in an employment dispute, a legal proceeding or a client billing challenge, and you remain responsible for how you interpret and act on it.

Our aggregate liability is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost data, except where that limitation is unlawful.

9. Termination

You may close your account at any time. We may suspend or terminate for breach of these terms, particularly section 3, or for non-payment. On termination you have 30 days to export your data, after which it may be permanently deleted.

10. Changes

We may update these terms. Material changes will be notified to the email on your account at least 30 days before they take effect. Continued use after that date constitutes acceptance.

11. Contact

[LEGAL ENTITY NAME], [REGISTERED ADDRESS] — support@deskpulse.click

FAQ

Can I use DeskPulse without telling my staff?

No. Covert deployment is a breach of these terms and grounds for termination without refund. It is also unlawful in much of the world.

What counts as a billable seat?

Any staff login in your workspace — employees, managers, HR and IT administrators — excluding read-only client portal viewers. Your bill follows your live seat count.

Do I need a credit card for the trial?

No. Payment is by bank transfer and only when you decide to continue.

Can I cancel any time?

Yes. Cancellation takes effect at the end of the period you have paid for; there is no annual lock-in on the monthly plans.

What happens to my data if I leave?

You have 30 days from termination to export it, after which it may be permanently deleted.